about 4 hours ago
Redlands, CA, USA
Mid Level / Senior
Base Salary
$77k - $129k/yr
Responsibilities
- Collaborate with software engineers to produce and maintain documentation of conceptual topics and workflows.
- Support a variety of user assistance materials, including help, tutorials, and technical content.
- Manage documentation throughout the software development life cycle and ensure compliance with release requirements.
- Produce content that aligns with Esri’s documentation style for a consistent user experience.
- Provide functionality feedback and usability testing as part of a product development team.
- Cultivate partnerships with product management and marketing for a cohesive user experience.
- Deploy and test software workflows to validate documentation accuracy.
- Document new observability capabilities related to system monitoring and diagnostics.
- Evaluate and refine AI-generated documentation for accuracy and usability.
- Use modern documentation tools and AI-assisted workflows to enhance content development efficiency.
Requirements
- 2+ years of professional experience in a similar technical writing role.
- Excellent written and verbal communication skills for conveying complex topics clearly.
- Understanding of documentation workflows using HTML, XML (DITA), or Markdown.
- Experience producing web-based documentation with a content management system (CMS).
- Ability to learn software with a customer-centric approach for high-impact UA materials.
- Experience deploying software features in test environments to validate documentation.
- Familiarity with basic software testing practices for validating workflows.
- Effective time management and organizational skills in a fast-paced environment.
- Experience with IT observability, system monitoring software, or ArcGIS software.
- Bachelor’s degree in Computer Science, GIS, English, technical writing, or a STEM-related field.
Benefits
- Industry-leading health and welfare benefits including medical, dental, and vision insurance.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave and twelve paid holidays per year.
- Opportunities for personal and professional growth.
Tech Stack
HTMLLinuxPostgreSQLPythonSQLWindows
Categories
AI & MLTesting