AI & Automation Lead, Customer Operations
AlertMediaabout 3 hours ago
Responsibilities
- Identify and understand friction points across Customer Operations.
- Translate operational pain points into actionable AI and automation opportunities.
- Evaluate existing tools to unlock capabilities and propose new use cases.
- Assess and recommend external AI technologies.
- Lead end-to-end execution of AI-driven initiatives.
- Drive large-scale transformation projects with cross-functional teams.
- Collaborate with Engineering, Product, Data, and AI teams.
- Build and deploy enablement programs with the L&D team.
- Prioritize and manage multiple initiatives simultaneously.
- Establish success metrics to ensure measurable business value.
Requirements
- 2+ years of experience in a technical, operations, or strategy role.
- Experience in customer success or implementation is preferred.
- Engineering, computer science, or coding background preferred.
- Demonstrated ability to execute ideas with minimal oversight.
- Strong project management skills with a track record of complex initiatives.
- Comfort operating in ambiguous environments with competing priorities.
- Outcomes-oriented mindset with a bias toward action.
- High level of intellectual curiosity and willingness to learn new tools.
- Ability to work cross-functionally and influence without direct authority.
- Transparent communication style with strong follow-through.
Benefits
- Competitive base salary plus company-wide bonus program.
- Generous and flexible time and parental leave policies.
- Health benefits including medical, dental, vision, and life insurance fully paid for employees.
- 401K with a generous company match.
- Rewards and incentives for employee recognition.
- Commitment to community service with opportunities to give back.
- Access to a new downtown office with high-tech amenities and running trails.
- Ongoing career development opportunities.