Staff Software Engineer
ServiceNow4 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead the architecture and delivery of complex, cross-functional platform features through production operations.
- Build LLM-integrated workflows, agentic patterns, prompt and context systems, evaluation pipelines, and related reliability and governance controls.
- Define and measure the use of AI tools for code generation, testing, reviews, triage, and documentation.
- Design and improve ServiceNow platform internals, including Flow Designer, Workflow Studio, and Decision Management.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leaders to turn ambiguous problems into scoped, shippable plans.
- Own production quality through defect triage, release readiness, and gate reviews.
Requirements
- At least 8 years of software engineering experience with staff-level or equivalent technical leadership.
- Strong proficiency in Java, JavaScript, or another platform-relevant programming language, along with solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily engineering work.
- Strong written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred experience with ServiceNow platform development or Flow Designer internals, workflow or approval systems, AI governance and guardrails, or AI engineering standards and tooling.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work model.
- Accessible and inclusive application process with reasonable accommodations available.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.