Responsibilities
- Analyze customer support tickets and data to identify queries that AI can resolve.
- Build, test, refine, and deploy AI workflows from initial draft through production.
- Connect workflows to customer systems through APIs and test integrations before launch.
- Participate in customer calls, communicate findings, and own defined parts of implementations.
- Use Claude Code and other AI tools to accelerate analysis, build internal tooling, and improve team workflows.
Requirements
- Curiosity, fast learning, and comfort figuring out new tools.
- Technical confidence, including the ability to read API documentation and work with data.
- Strong attention to detail, thoughtful questioning, and reliable follow-through.
- Clear communication with both technical and non-technical audiences.
- Genuine interest in AI; experimenting with LLMs or building projects with AI tools is a bonus.
Benefits
- Real production ownership and close support from the Forward Deployed team.
- Flexible working hours and a low-ego, high-trust culture.
- Unrestricted access to AI tools, including Claude Code, with no usage limits.
- Company-wide trips to Hawaii twice a year.
- Paid approximately two-day work trial as part of the recruitment process.
- Headquartered in Sydney with teams spanning the US and UK.
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.