Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.
Open Positions at Lorikeet
2 open positions
Build AI-first customer support products end to end as a Senior Software Engineer at Lorikeet, shaping the UI, capabilities, data models, and production tooling. You’ll work closely with coding agents on novel, high-impact problems in a fast-moving Series A company.
Build core product capabilities for an AI-first customer support platform, taking difficult problems from idea through production. You’ll work closely with coding agents while shaping the product’s UI/UX, capabilities, and data models.