Responsibilities
- Own challenging software problems and features from idea through production.
- Build AI-first customer support product capabilities across UI/UX, functionality, and data models.
- Work with coding agents as a core development workflow and build tooling and feedback systems to improve their effectiveness.
- Use engineering judgment to assess whether generated code and product output are ready to ship.
- Shape technical direction for the team when operating at staff level.
Requirements
- Have 5+ years of experience shipping code at a top-tier engineering organization.
- Have meaningful experience shipping code at a startup or company with high engineering standards.
- Be comfortable using coding agents as a core development workflow rather than only as autocomplete.
- Be excited to work on novel AI problems in a high-caliber team.
- Knowledge of TypeScript, React/Remix, PrismaORM, NestJS, or Python is useful but not required.
- Traditional credentials are not emphasized; user obsession and eagerness to learn are valued.
Benefits
- Flexible working hours and a low-ego, high-trust culture.
- Real scope and ownership at a fast-moving Series A company, with promotions recognized when employees are ready.
- Unrestricted access to AI tools with no usage limits, including Claude Code.
- The whole company travels to Hawaii twice a year for collaboration and team building.
- A respectful recruitment process consisting of informal conversations followed by a paid approximately two-day work trial.
- The company is headquartered in Sydney with teams across the US and UK.
Tech Stack
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.