23 days ago
Responsibilities
- Own end-to-end architecture and execution of AI agent builds for enterprise customers.
- Design and engineer core agent logic to optimize quality and reliability.
- Engineer and validate guardrails for safe and compliant agent performance.
- Architect and test integrations with customer systems.
- Interface with senior technical stakeholders to define success criteria.
- Diagnose and resolve technical failures through root-cause analysis.
- Design evaluation frameworks to validate agent behavior.
- Translate customer needs into internal documentation and feedback.
Requirements
- 5+ years of experience in a technical customer-facing role.
- Fluency in both written and spoken English and Spanish.
- Strong technical skills in coding, APIs, and integrations.
- Experience delivering production-grade customer solutions.
- Ability to communicate with senior technical stakeholders.
- Comfort in fast-moving and ambiguous environments.
Benefits
- Take what you need vacation policy.
- Medical, Dental, and Vision benefits for you and your family.
- Life Insurance and Disability Benefits.
- Retirement Plan options.
- Parental Leave.
- Fertility and family building benefits.
- Daily lunches and snacks in the office.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.