Principal Application Support Engineer(SRE)
Depository Trust & Clearing Corporation (DTCC)1 day ago
Tampa, FL, USAStaff+
Responsibilities
- Provide technical leadership for the reliability, availability, and operational support of mission-critical applications and platforms.
- Lead major incident, problem, change, and production support processes, including rapid resolution and long-term remediation.
- Improve platform resiliency, observability, scalability, performance, automation, self-healing capabilities, alerting, and reduction of operational toil.
- Establish and monitor service reliability objectives, operational KPIs, and platform health metrics.
- Lead production readiness reviews, release management, disaster recovery testing, and business continuity planning.
- Strengthen operational risk management, regulatory compliance, audit readiness, and control effectiveness.
- Mentor engineers and serve as a technical advisor during critical production events and strategic operational initiatives.
Requirements
- 12+ years of experience in Application Support, Production Support, Site Reliability Engineering, or Technology Operations.
- 3+ years of experience leading technical teams or large-scale operational initiatives.
- Bachelor's degree preferred or equivalent experience.
- Experience supporting highly available, business-critical applications in Financial Services or Capital Markets environments; Capital Markets or Financial Services experience is required.
- Expertise in Application Support Engineering, Site Reliability Engineering, and enterprise production operations.
- Experience with major incident management, root cause analysis, executive-level communications, Linux, Windows, AWS, OpenShift/Kubernetes, IBM MQ, distributed application architectures, Splunk, Grafana, SQL/PLSQL, query optimization, middleware, networking, Autosys, ServiceNow, automation, AI-enabled operational tooling, workflow orchestration, mainframe-integrated environments, batch processing, and enterprise workflows.
- Familiarity with ITIL-based Incident, Problem, and Change Management practices and strong communication, stakeholder management, and technical leadership skills.
Benefits
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits based on location.
- Pension and retirement benefits.
- Paid time off, personal/family care, and other leaves of absence.
- Flexible hybrid work model with 3 days onsite and 2 days remote; onsite Tuesdays, Wednesdays, and a third team- or employee-specific day.
Tech Stack
Categories
Site Reliability
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.