3 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Design and develop scalable Salesforce Service Cloud solutions for Case Management, Digital Engagement, Field Service, and Self Service.
- Implement Lightning Web Components, Apex classes, Flows, and Platform Events to improve business processes and user experience.
- Integrate Salesforce Service Cloud with external systems using APIs, middleware, and Salesforce DX.
- Collaborate with cross-functional teams to deliver high-quality Portal UI/UX and project milestones.
- Troubleshoot complex Salesforce technical issues and maintain platform reliability and performance.
- Mentor junior developers and promote coding, testing, and deployment best practices.
- Monitor platform performance and implement improvements for scalability, security, and maintainability.
Requirements
- 4 to 6 years of software development experience, including substantial hands-on Salesforce Service Cloud experience.
- Experience with Salesforce Service Cloud Case Management, Digital Engagement, Field Service, and Self Service configuration.
- Proficiency in Apex, Lightning Web Components, Salesforce Flows, Platform Events, and Salesforce DX.
- Experience with advanced Salesforce integrations using REST and SOAP APIs is preferred.
- Experience optimizing Portal UI/UX, Salesforce deployment pipelines, and Salesforce data migration is preferred.
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline is desired.
- Salesforce Certified Service Cloud Consultant and Salesforce Certified Platform Developer I certifications are desired.
Tech Stack
SOAP
Categories
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.