2 months ago
Cambridge, MA, USAMid Level
H1B sponsor
Base Salary
$76k - $136k/yr
Responsibilities
- Troubleshoot complex issues across Linux systems, networking, and globally distributed services.
- Build software and automation to reduce operational toil, improve efficiency, and prevent recurring issues.
- Develop AI-assisted tooling for incident investigation, operational pattern detection, toil reduction, and reliability improvement.
- Use data analysis, network diagnostics, and debugging tools to identify performance and reliability improvements.
- Establish and improve monitoring, alerting, SLIs, and SLOs for critical services.
- Contribute to root cause analyses, post-incident reviews, and long-term corrective actions.
- Partner with engineering teams to improve system design, deployment safety, and operational readiness.
- Participate in on-call rotations and lead incident response, service restoration, communication, and post-incident improvements.
Requirements
- Relevant experience and a bachelor's degree in Computer Engineering, Computer Science, or equivalent.
- Experience supporting large-scale distributed systems.
- Linux and networking knowledge, including routing, DNS, firewalls, TCP/IP, and L7 traffic management.
- Proficiency in a programming language such as Python or Go.
- Experience with observability tools such as Prometheus, Grafana, Loki, ELK, OpenSearch, or similar.
- Experience with infrastructure automation or configuration management tools such as Terraform, Ansible, Salt, or similar.
- Familiarity with container technologies such as Docker or Podman and orchestration platforms such as Kubernetes or Nomad.
Benefits
- Flexible work arrangement through Akamai's FlexBase program, allowing work from home, an office, or a combination of both.
- Healthcare, 401K savings plan, company holidays, PTO vacation, sick time, parental leave, and an employee assistance program focused on mental and financial wellness.
- Potential eligibility for annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan.
About Akamai
Akamai builds content delivery, cloud security, and edge compute services for enterprises that run consumer and business web, API, and video workloads. The public company (NASDAQ: AKAM), founded in 1998 and headquartered in Cambridge, MA, operates a global CDN and security platform and sells via subscriptions and usage-based services. It expanded into cloud infrastructure by acquiring Linode in 2022, offering IaaS and managed Kubernetes.