Cisco

Lead Escalation Engineer

Cisco
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1 day ago
Milpitas, CA, USAStaff+
H1B sponsor

Base Salary

$187k - $268k/yr

Responsibilities

  • Develop software for Cisco Nexus 9000 datacenter switching and AI networking environments.
  • Lead medium-to-large features and projects from technical design through completion across multiple teams.
  • Write clean production code and unit tests while influencing secure, scalable, and reliable architectural decisions.
  • Debug and resolve software issues in development and production systems, including customer escalations.
  • Design and maintain monitoring tools, respond to alerts, lead postmortems, and support root-cause analysis and on-call coverage.
  • Contribute to threat modeling, risk management, software development lifecycle practices, and engineering strategy.
  • Mentor engineers, improve technical designs and development processes, and influence the software engineering roadmap.
  • Communicate delivery trade-offs, estimates, and technical decisions with cross-functional partners and customers.

Requirements

  • Bachelor’s degree plus 8 years of related experience, master’s degree plus 6 years, or PhD plus 3 years.
  • Experience with datacenter switches and networking.
  • Experience handling customer escalations and troubleshooting L2/L3 technologies and NXOS infrastructure.
  • Preferred experience with L2/L3/VXLAN forwarding, AI networking, customer support, and scripting or development in networking.
  • Ability to design and maintain scalable infrastructure automation using Python.
  • Strong verbal and written communication skills for aligning technical and non-technical customers.
  • Comfort using AI tools such as Copilot and Cursor.

Benefits

  • Salary range is $186,900.00 to $267,700.00, with additional location-specific ranges listed for certain U.S. states and regions.
  • Benefits may include medical, dental, vision, 401(k) matching, paid parental leave, disability coverage, life insurance, and restricted stock units, subject to eligibility.
  • Paid time away includes holidays, birthday leave, year-end shutdown, wellness days, vacation or flexible vacation, sick time, family emergency leave, and optional volunteer days.
  • Non-sales employees may be eligible for annual bonuses subject to Cisco policies.

Tech Stack

Categories

Cisco

About Cisco

10,000+ employees

Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.

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