Principal Customer Solutions Engineer - Changeman
Rocket Software1 month ago
Responsibilities
- Provide customer-facing delivery and technical architecture services for complex mainframe modernization projects.
- Design and implement technical aspects of projects and assist with deploying Rocket products.
- Create proof-of-concept and proof-of-value analyses and pilots.
- Lead technical solution implementation, communicate project status and risks, and advise customers on technical decisions.
- Determine technical resource requirements, coordinate with project managers, and estimate new requirements and scope impacts.
- Determine whether changes are product defects or enhancements and conduct or assign code reviews.
- Conduct technical presentations and training for internal and external audiences.
- Coordinate technical teams and maintain relationships with customers, project stakeholders, and team members.
Requirements
- 5–7 years of relevant technical experience.
- Experience with complex IT project implementations, customizations, or maintenance.
- Strong communication, customer service, analytical, organizational, and problem-solving skills, including defect-resolution and test-result analysis.
- Technical experience in at least two of the listed areas, including IBM Enterprise COBOL or PL/I, IBM CICS, IMS, JCL, relational databases, Windows, Linux/UNIX, or major cloud infrastructure technologies.
- Practical mainframe application modernization experience is highly desirable, including workload migration, code conversion, re-platforming, COBOL modernization, or cross-platform application porting.
- Experience with mainframe data modernization involving IMS/DB, IDMS, ADABAS, or VSAM is preferred.
- Experience with automation pipelines and development tools such as GitHub, Azure DevOps, AWS CodePipeline, Jenkins, or similar tools is preferred.
- Bachelor's degree in Computer Science or a related field is preferred.
- Experience with Rocket COBOL products, including Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, or Net Express, is preferred.
- Additional mainframe language or environment experience, relevant business or IT architecture certifications, and proficiency in another EU language are preferred.
Benefits
- Unlimited vacation time, paid holidays, and sick time.
- Health and wellness coverage options for employees and dependents.
- Life and disability coverage.
- Fidelity 401(k) and Roth retirement savings with matching contributions.
- Monthly student debt benefit program.
- Tuition and certificate reimbursement opportunities.
- Leadership and skills training opportunities.
- Remote role indicated by the #LI-Remote designation.
- Equal opportunity employer with reasonable accommodation support.
Tech Stack
AWSAzureDockerGoogle Cloud PlatformIBM DB2JenkinsKubernetesLinuxMicrosoft SQL ServerPostgreSQLWindows
Categories
Solutions Engineering
About Rocket Software
As a global technology leader, Rocket Software is the partner of choice for organizations transforming their IT from core systems to the cloud. We are trusted by over 13,500 customers and 850 partners, and backed by a global team of more than 3,000 talented employees. Together, we help companies unlock the full potential of their data, applications, and infrastructure—without disruption. Headquartered in the Boston area, Rocket Software is a privately held corporation driving IT innovation with centers of excellence strategically located across North America, Europe, Asia, and Australia. Rocket Software is a portfolio company of Bain Capital Private Equity.