Site Reliability Engineering

2 hours ago

Tokyo, JapanStaff+

Responsibilities

Lead major and high-severity incident responses, diagnose root causes, and coordinate multi-team technical resolution.
Drive problem management to closure and implement systemic fixes for recurring operational risks.
Architect and deliver automation that reduces toil and MTTR while improving service resilience.
Implement intelligent alerting, anomaly detection, event correlation, and AIOps-enabled operational improvements.
Establish SLO/SLI adoption, observability standards, dashboards, telemetry coverage, and operational KPIs.
Lead resiliency testing, chaos engineering, failure-mode validation, maturity assessments, workshops, and enablement sessions.
Develop and enforce incident playbooks, escalation paths, runbooks, response procedures, automated recovery patterns, and enterprise SRE frameworks.
Provide technical leadership, coaching, mentoring, design guidance, and knowledge sharing for SRE and engineering teams.
Coordinate with Delivery, Architecture, Security, Risk, product, and technology teams to influence roadmaps and reliability practices.

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Minimum of 7 years of professional experience in software development.
At least 7 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Infrastructure Operations is preferred.
Deep knowledge of multiple programming languages, software architecture, design principles, software development lifecycle, testing, deployment, and security practices.
Hands-on experience with distributed systems, Kubernetes, cloud-native operational tooling, automation scripting, observability platforms, networking, Linux/Unix internals, and modern infrastructure patterns.
Proven leadership in major incident management, cross-team technical coordination, executive-level incident communication, and technical roadmap influence.
Preferred qualifications include an advanced technical degree, CSDP or equivalent certification, financial services or regulated-industry experience, SRE transformation experience, chaos engineering, resilience assessments, failure-mode modeling, hybrid- or multi-cloud operations, and Center for Enablement or Communities of Practice experience.
Strong communication, mentoring, coaching, technical judgment, and change leadership skills.

Regular employees working 20 or more hours per week may be eligible for medical, dental, vision, life, disability, accidental death and dismemberment, tax-preferred savings, and 401(k) benefits.
Eligible employees receive at least 10 days of vacation, 10 sick days, and paid holidays during the first year, prorated as applicable.
Depending on position and division, benefits may include a defined benefit pension plan, restricted stock units, and deferred compensation.
Regular onsite work is required Monday through Friday in Charlotte, North Carolina; Raleigh, North Carolina; or Atlanta, Georgia.

10,000+ employees