1 day ago
Singapore, SingaporeSenior
Responsibilities
- Gather information, reproduce reported software issues, determine root causes, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems, while triaging mechanical, electrical, and software bugs.
- Manage escalation calls with field support engineers and coordinate resolution with internal teams and customers.
- Create developer-ready bug reports and work with QA to add replicated bugs to regression testing.
- Travel to customer sites for product installations, training, and troubleshooting.
- Collaborate with account teams, GPS, Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams.
- Coach and mentor others and lead meetings related to complex customer escalations.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field plus at least 8 years of software engineering experience, or a master’s degree plus at least 4 years of relevant experience.
- Ability to read code, diagnose issues, and apply structured troubleshooting methods.
- Software development or QA/test experience.
- Willingness and ability to travel 10–25% domestically and internationally.
- Expertise in C/C++, C#, Python, and GitLab/GitHub.
- Experience with semiconductor equipment, preferably ASM platforms or similar deposition tools.
- Preferred experience in at least two areas including machine-control software, semiconductor or factory automation, multithreaded applications, real-time software, device drivers, or interrupt-driven software.
- Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
- Ability to manage customer situations, develop action plans, drive resolution, collaborate across functions, and mentor others.
- Proficiency with Microsoft Word, Excel, and SharePoint, plus familiarity with SAP.
- Strong communication, relationship-building, teamwork, organizational, multitasking, and independent-working skills.
- Familiarity with AI-assisted development tools, large language models, and generative-AI-enabled software engineering practices.
About ASM
ASM designs and manufactures wafer-processing equipment for semiconductor manufacturers, with a focus on thin‑film deposition technologies such as atomic layer deposition, epitaxy, and chemical vapor deposition. The Dutch company sells and services tools used in advanced logic, memory, and power-device production. Founded in 1968 and headquartered in Almere, it is a public company listed in Amsterdam, operating globally through R&D centers and customer support sites near major fabs.