1 day ago
New York, NY, USAMid Level / Senior
Base Salary
$120k - $140k/yr
Responsibilities
- Own production bugs and issues through reproduction, diagnosis, implementation, verification, and customer confirmation.
- Drive ambiguous reports to root causes across web applications, APIs, and banking integrations.
- Orchestrate AI coding agents through diagnostic and repair workflows while identifying incorrect agent conclusions.
- Ship reviewed pull requests with evidence attached to each ticket.
- Build and extend internal MCP servers, triage agents, slash-command workflows, and other engineering tooling.
- Write plain-language root-cause explanations for customers.
- Fix recurring classes of bugs and strengthen alerts, runbooks, and guardrails.
- Help determine how the support engineering function scales as the team grows.
Requirements
- 2 to 6 years of experience writing production software, ideally in a customer- or incident-facing environment.
- Strong TypeScript skills and comfort working across React, Node, SQL, and third-party APIs.
- Ability to debug by analyzing logs, traces, and databases and testing hypotheses.
- Daily experience with AI coding agents and judgment about their limitations and failure modes.
- Ability to prove fixes through testing and evidence rather than assertion.
- Ability to explain technical failures clearly to non-technical audiences.
- Strong self-management and comfort working in an evolving process.
- Experience at a fintech or regulated company is preferred.
- Familiarity with Next.js, tRPC, AWS, Sentry, Axiom, or Datadog is preferred.
- Experience with multi-tenant systems, internal tooling, MCP servers, or agent workflows is preferred.
Benefits
- Competitive compensation plus an equity package.
- Health, dental, and vision insurance for US employees.
- $100 monthly health and wellness stipend for US employees.
- $100 weekly lunch or grocery stipend for US employees.
- Unlimited PTO and sick days.
- Hybrid work in the Madison Square Park, NYC headquarters, ideally three days per week in the office.
- The interview process includes a take-home build exercise and an in-person NYC debugging session.
Tech Stack
Categories
About Glide
Glide is a no code software development platform for building custom apps that optimize your business.