1 day ago
Mexico City, MexicoSenior
Responsibilities
- Plan, execute, monitor, control, and close technical configuration and implementation tasks.
- Develop and customize ServiceNow applications, including screen tailoring, workflow administration, reports, data imports, integrations, scripting, and custom scoped applications.
- Use the ServiceNow SDK, ServiceNow Fluent, Visual Studio Code, and command-line tools to design, build, and package applications.
- Use Now Assist for Creator or similar generative AI tools for code generation, playbook and flow automation, and development efficiency.
- Design, develop, test, deploy, enhance, troubleshoot, and maintain ServiceNow solutions in a banking environment.
- Maintain testing protocols and certify applications following ServiceNow instance upgrades.
- Improve the reliability, scalability, performance, monitoring, documentation, and auditability of existing solutions.
- Gather requirements, propose sustainable solutions, answer technical configuration questions, and communicate with clients and senior stakeholders.
- Work with ITSM and CSM modules, workflows, notifications, integrations, orchestration, CMDB, discovery, asset management, and reporting.
- Create and maintain runbooks, system design documentation, operations documentation, and performance reports.
Requirements
- 8+ years of ServiceNow platform experience, preferably in development and implementation.
- Hands-on experience with the ServiceNow SDK, including local application initialization, metadata transformation, and deploying scoped applications from a local IDE such as Visual Studio Code.
- Proficiency with ServiceNow Fluent, server-side JavaScript modules, and third-party libraries.
- Experience using Now Assist for Creator or similar generative AI developer tools.
- Experience with incident, problem, change, and knowledge management; service catalog; service level management; workflows; and email notifications.
- Understanding of ServiceNow platform features, Flow Designer, ACLs, server-side APIs, and client-side APIs.
- Knowledge of ATF, reports, dashboards, import sets, transformations, update sets, system clones, and ServiceNow upgrades.
- Experience with Java, J2EE, Servlets, JSP, XML, AJAX, SQL, jQuery, JavaScript, and web-based development tools.
- Understanding of ITSM, CSM, Event Management, integrations, orchestration, REST APIs, MID Server configuration, CMDB, discovery, and asset management.
- Bachelor's degree or equivalent or higher in computer science, information technology, engineering, or a related field.
- Financial services domain knowledge is desirable but not required.
- Strong analytical, problem-solving, communication, documentation, prioritization, and teamwork skills, with the ability to work independently and manage tight deadlines.
Benefits
- Ongoing support and funding for training and development plans.
- Competitive benefits and salary package.
- Opportunities to work for leading global companies.
- Professional office environment with health and safety policies available to workers upon request.
- Equal opportunity workplace committed to inclusion, human rights, and employee wellbeing.
Tech Stack
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.