1 day ago
Mexico City, MexicoSenior
Responsibilities
- Plan, execute, monitor, control, and close technical tasks related to ServiceNow configuration and implementation.
- Develop and customize ServiceNow solutions including screen tailoring, workflow administration, reports, data imports, integrations, scripting, and custom applications.
- Use the ServiceNow SDK, ServiceNow Fluent, Visual Studio Code, and command-line tools to design, build, and package scoped applications.
- Use Now Assist for Creator to accelerate application development, code creation, playbook generation, and flow automation.
- Design, develop, test, and deploy ServiceNow products and solutions in a banking environment.
- Maintain upgrade testing protocols and certify applications after ServiceNow instance upgrades.
- Improve the reliability, scalability, performance, and monitoring of existing solutions.
- Gather client requirements, propose logical solutions, analyze risks and gaps, and resolve technical data and transformation issues.
- Develop and maintain runbooks, system design documentation, operations documentation, and audit materials.
- Develop and execute reports to verify that system operations meet performance targets.
Requirements
- 8+ years of ServiceNow platform experience, preferably in development and implementation.
- Hands-on experience with the ServiceNow SDK, including local application initialization, metadata transformation, and deployment of scoped applications from a local IDE.
- Proficiency with ServiceNow Fluent, server-side JavaScript modules, and third-party libraries.
- Experience using Now Assist for Creator or similar generative AI developer tools for code generation and workflow automation.
- Experience with incident, problem, change, knowledge, service catalog, and service level management, as well as workflows and email notifications.
- Knowledge of ServiceNow core platform features, Flow Designer, ACLs, server-side APIs, client-side APIs, ATF, reports, dashboards, import sets, transformations, update sets, system cloning, and upgrades.
- Hands-on experience developing custom scoped applications and working with Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript, and web-based development tools.
- Understanding of ITSM, CSM, Event Management, integrations, Orchestration, REST APIs, MID Server configuration, CMDB, discovery, and asset management.
- Bachelor's degree or equivalent or higher in Computer Science, Information Technology, Engineering, or a related field.
- Financial services domain knowledge is desirable but not required.
- Ability to troubleshoot complex technical issues, analyze business requirements, deliver under tight deadlines, communicate with senior stakeholders, and work independently within a global team.
Benefits
- Ongoing support and funding for training and development plans.
- Competitive benefits and salary package.
- Opportunity to work for leading global companies.
- Professional office environment with health and safety policies available to workers upon request.
- Inclusive equal-opportunity workplace with investment in employee wellbeing and development.
Tech Stack
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.