Salesforce QA - ServiceCloud Voice and Amazon Connect
FormativGroup4 hours ago
Base Salary
$115k - $155k/yr
Responsibilities
- Design, develop, execute, and maintain test strategies, test plans, test cases, test scripts, traceability matrices, defect logs, and release validation reports.
- Perform functional, regression, integration, system, UAT, API, and end-to-end testing across Salesforce and Amazon Connect solutions.
- Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, data integrity, migrations, and platform enhancements.
- Develop and maintain automated testing frameworks and regression suites using Copado and related Salesforce testing tools.
- Identify, document, prioritize, and track defects through resolution while supporting root cause analysis and remediation.
- Collaborate with business analysts, developers, architects, project teams, and clients on requirements, acceptance criteria, testing reviews, and UAT coordination.
- Support CI/CD deployment validation, release management, production readiness testing, and compliance with security, governance, accessibility, and regulatory requirements.
- Participate in Agile delivery ceremonies and contribute to continuous improvement of QA processes and automation frameworks.
Requirements
- At least 5 years of experience in Salesforce QA, quality engineering, or Salesforce testing roles in enterprise environments.
- Proven experience with Contact Center, Salesforce Service Cloud Voice, and Amazon Connect implementations.
- Extensive experience creating and executing automated test scripts with test automation tools.
- Hands-on experience testing Service Cloud Voice, Service Cloud, Experience Cloud, Lightning Experience, Salesforce Flows, and declarative automation.
- Strong understanding of Salesforce platform functionality, security models, user roles, profiles, and sharing architecture.
- Experience with Copado for Salesforce DevOps, automated testing, and release validation.
- Experience validating integrations involving APIs, web services, middleware, and external systems.
- Familiarity with Agile/Scrum delivery methodologies and release cycles.
- Strong analytical, troubleshooting, documentation, collaboration, and communication skills in client-facing environments.
Benefits
- Fully remote role.
- Candidates must reside in AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.
- Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
- Employees may be eligible for discretionary bonuses, commissions, or other incentive programs.
- Benefits include medical, dental, vision, 401(k), and paid time off.
Categories
About FormativGroup
Modern organizations depend on business systems that work in concert. FormativGroup enables our clients by connecting their processes and workflows, applications, and layers of data in ways that reflect how the business needs to operate. We help organizations knock down technology barriers, integrate workflows, and design connected data ecosystems, so information is available where and when they need it most. We are industry-centric consultants with expertise in design AND execution, working across your ecosystem to future-proof your business environment. See how you can transform possibility into progress with FormativGroup.