Senior AI Engineer
Workstream10 hours ago
Responsibilities
- Build and operate production agents and agentic workflows, including orchestration, tool use, data connections, deterministic logic, state, and permissions.
- Work forward-deployed with design customers by mapping workflows and building against live data.
- Create evaluation datasets, launch thresholds, regression suites, and post-launch monitoring.
- Build exception queues, review tooling, escalation paths, and auditable tracing for human review.
- Run shadow-mode parallel comparisons with existing customer processes and resolve discrepancies before launch.
- Convert bespoke customer work into reusable agents, integrations, and playbooks.
- Own production incidents end to end and feed failures back into evaluations and controls.
- Help establish the technical bar and support team growth.
Requirements
- Personally built and operated at least one AI agent or agentic workflow in production.
- Demonstrated engineering judgment across models, orchestration, APIs, data, integrations, permissions, observability, and evaluations.
- Experience working directly with customers or end users through discovery, implementation, or incident resolution.
- Ability to decompose workflows into deterministic steps, agentic decisions, human judgment, and exception paths and define testing for each.
- Strong focus on grounding, constrained actions, verification, evaluations, review, and monitoring of AI outputs.
- Ability to thrive in zero-to-one ambiguity, ship frequently, own outcomes, and handle review tooling and data plumbing.
- Experience in regulated domains such as payroll, payments, tax, benefits, or labor compliance is preferred but not required.
- Production experience is valued more than a particular title or number of years.
Benefits
- Full-time remote position with occasional in-office visits as needed.
- Competitive salary and equity.
- Medical, dental, and vision coverage, with the company paying 95% of employee premiums and 85% of dependent premiums.
- 401(k) plan.
- Flexible PTO.
- Early-employee opportunity at a Series B startup with access to the founding team and industry veterans.
Categories
AI ApplicationsForward Deployed
About Workstream
Workstream builds a mobile-first HR, payroll, and hiring platform for multi-unit restaurants and other employers of hourly frontline workers. Its SaaS centralizes applicant tracking, onboarding, scheduling, payroll, benefits, and compliance with features like text-to-apply and multilingual workflows. Founded in 2017 and headquartered in San Francisco, it serves tens of thousands of U.S. locations, with notable customers including Burger King, KFC, IHOP, and Carl’s Jr./Hardee’s.