Responsibilities
- Own difficult software engineering problems from idea through production.
- Build AI-first customer support product capabilities, including UI/UX and data models.
- Work with coding agents as a core part of the development workflow.
- Build tooling and feedback systems that improve coding-agent effectiveness.
- Apply engineering judgment to assess when generated output is ready to ship.
- Collaborate with a high-calibre team to solve novel AI problems.
Requirements
- 5+ years of experience shipping code at a top-tier engineering organization.
- Meaningful experience shipping code at a startup or company with high engineering standards.
- Comfort using coding agents as a substantive development workflow rather than only as autocomplete.
- Interest in novel AI problems and a high-ownership engineering environment.
Benefits
- Flexible working hours.
- Real scope and ownership at a fast-moving Series A company.
- AI tools including unrestricted access to Claude Code with no usage limits.
- Company-wide trips to Hawaii twice per year.
- Paid approximately two-day work trial as part of the recruitment process.
- Teams span the US and UK, with headquarters in Sydney.
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.