7 months ago
Baku, AzerbaijanMid Level
Responsibilities
- Monitor the GTO Operational Dashboard in Datadog and correlate APM, logs, metrics, synthetic tests, and Real User Monitoring signals to detect anomalies.
- Triage production incidents, create tickets in JIRA Service Management, investigate technical symptoms, assess blast radius, identify likely root-cause domains, and route issues to the appropriate team.
- Own lower-severity incidents from detection through resolution, executing runbooks and escalating issues that require code-level fixes or exceed resolution thresholds.
- Support major incidents by providing real-time production data, maintaining incident timelines and evidence, and executing directed mitigation actions.
- Draft internal Slack updates, stakeholder notifications, and customer-facing status page communications.
- Analyze incident trends, recurring issues, and production bugs using Datadog, JIRA, and Slack data.
- Compile incident timelines, prepare initial Post-Incident Review documents, and track follow-up actions.
- Build and maintain operational automation such as alert-enrichment scripts, incident templates, Slack workflows, and dashboard widgets.
- Develop and document runbooks, conduct structured shift handoffs, and participate in knowledge transfer with SRE teams.
- Cover for the TSO Lead when needed, including severity classification, escalation decisions, stakeholder communications, and basic incident command functions.
- Publish periodic health reports for critical applications.
Requirements
- At least 4 years of experience in SRE, DevOps, production operations, NOC, or technical operations supporting high-availability environments.
- Strong troubleshooting and investigation skills across application logs, APM traces, infrastructure metrics, database queries, and network paths.
- Hands-on experience with Datadog or an equivalent observability platform such as Grafana, Splunk, New Relic, or Elastic.
- Proficiency in at least one scripting language: Python, Go, or Bash.
- Clear written and verbal English communication skills for incident tickets, investigation notes, Slack updates, handoffs, status pages, and PIR drafts.
- Working knowledge of Kubernetes and cloud infrastructure, with GCP preferred and AWS or Azure acceptable.
- Understanding of SLOs, error budgets, and multi-window burn-rate alerting.
- Experience with incident management tools including JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
- Experience with or strong interest in AI/ML-assisted operations, including anomaly detection, alert correlation, predictive monitoring, or automated remediation.
- Willingness to work 24x7 shift-based operations, follow-the-sun handoffs, and rotating weekend on-call coverage.
- Preferred experience in gaming, payments, or fintech environments with strict uptime requirements.
- Preferred familiarity with Datadog Service Catalog, synthetic monitoring, RUM, MySQL, PostgreSQL, Redis, Kafka, GitLab CI, ArgoCD, and Helm.
- JIRA Service Management administration experience or ITIL Foundation certification is a plus.
Benefits
- 24x7 follow-the-sun shift-based work with handoff overlaps.
- Rotating weekend on-call coverage is required.
- Opportunity to support a global platform serving game developers and players worldwide.
- Role may evolve to support organizational goals and individual growth.
Tech Stack
Apache KafkaAWSAzureBashDatadogGitLab CI/CDGoGoogle Cloud PlatformGrafanaHelmKubernetesMySQLPostgreSQLPythonRedisSplunk
Categories
About Xsolla
Xsolla builds commerce and monetization infrastructure for video games, offering payment processing, merchant-of-record services, storefronts, subscriptions, and anti-fraud tools for developers and publishers. The privately held company, founded in 2005 and headquartered in Sherman Oaks, California, supports direct-to-consumer sales and global tax/compliance across many regions and payment methods. Its platform targets studios from indie to AAA and powers distribution, marketing, and in-game purchases.