Sr Salesforce Developer - Field Service and Customer operations
Mainspring Energy1 month ago
Menlo Park, CA, USASenior
Base Salary
$124k - $145k/yr
Responsibilities
- Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities.
- Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences.
- Develop and enhance Salesforce Field Service capabilities including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance.
- Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution.
- Develop and enhance customer and partner experiences through Experience Cloud.
- Design, support, and maintain integrations between Salesforce and other enterprise systems.
- Support data modeling, migration, reconciliation, data quality, release planning, testing, deployment, permissions, and security.
- Troubleshoot production issues, perform root-cause analysis, monitor automations and integrations, and implement sustainable fixes.
- Partner with Field Operations, Operations and Maintenance, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions.
- Produce technical documentation, test plans, deployment materials, and recommendations for platform improvements.
Requirements
- 7+ years of Salesforce development, configuration, or implementation experience.
- Extensive hands-on Salesforce Field Service experience in a complex operational environment.
- Strong experience with Service Cloud and the broader Salesforce platform.
- Proficiency with Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security.
- Experience designing and supporting integrations between Salesforce and other enterprise applications.
- Strong understanding of field service processes including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance.
- Experience supporting Field Operations, Operations and Maintenance, Customer Success, customer support, or other asset-intensive business processes.
- Ability to independently analyze ambiguous requirements, design solutions, and deliver production-ready functionality.
- Strong troubleshooting, communication, and stakeholder-management skills.
- Preferred qualifications include Experience Cloud and customer or partner portal experience, Manufacturing Cloud or Sales Cloud experience, Salesforce certifications, and experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry.
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