25 days ago
Remote, United States or Philadelphia, PA, USASenior
Responsibilities
- Design, develop, and implement Microsoft Dynamics 365 Customer Service customizations, plugins, workflows, and integrations.
- Configure tables, entities, forms, views, business rules, and automated processes.
- Integrate Dynamics 365 with enterprise systems using Microsoft Power Platform, Dataverse, APIs, web services, and Azure services.
- Gather requirements with business and IT stakeholders and translate them into scalable technical solutions.
- Perform unit and user acceptance testing, manage deployments, and optimize application performance.
- Provide troubleshooting, production support, and technical documentation while following Microsoft best practices, security controls, and compliance standards.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least five years of hands-on experience developing and supporting Microsoft Dynamics 365 Customer Service or Customer Engagement solutions.
- Proficiency with Dynamics 365 configuration and development using JavaScript, C#, .NET, plugins, workflows, and Power Platform.
- Experience integrating Dynamics 365 with enterprise applications through APIs, web services, and integration tools.
- Hands-on experience with Microsoft Dataverse, model-driven Power Apps, and Power Automate.
- Strong analytical, problem-solving, communication, and collaboration skills.
- U.S. citizenship is required, along with successful completion of a background check and the ability to obtain and maintain a Government/Public Trust clearance, including fingerprinting when required.
- Federal government CRM implementation experience, especially with the VA or another federal healthcare agency, is preferred.
- Experience with data migration, ETL processes, Agile/Scrum delivery, Azure Logic Apps, Azure Functions, Azure DevOps practices, and Microsoft Dynamics 365 or Power Platform certifications is preferred.
Benefits
- 100% remote opportunity for candidates residing within the continental United States.
- Medical, dental, and vision coverage.
- 401(k) with employer match.
- Paid time off and federal holidays.
- Corporate laptop.
- Training opportunities.
Tech Stack
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