5 months ago
Remote, Canada or Toronto, CanadaSenior
Responsibilities
- Build and continuously improve the Cresta platform and new product capabilities as part of the Platform Frontend engineering team
- Develop rules-based screen-capturing systems that provide detailed information about agent desktop activity for compliance and QA
- Support PII/PCI redaction through trigger conditions based on desktop and browser activity
- Own substantial portions of the product and platform, including customer-facing deliverables and technical architecture
- Work with product, engineering, and customers to assess requirements, make technical tradeoffs, and identify product improvements
- Apply and promote strong software engineering practices
Requirements
- Bachelor’s degree in Computer Science or a related field
- Strong experience building native desktop applications on Windows and/or macOS with deep familiarity with OS-level APIs
- Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture
- Low-level systems programming expertise in concurrency, memory management, IPC, and working beyond browser sandbox limitations
- Ability to design and own complex client-side systems and make architectural tradeoffs among native, Electron, and browser-based approaches
- 8+ years of software engineering experience with a track record of technical ownership
- WebRTC, Chromium, or Electron experience is a plus
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly health and wellness allowance
- Work-from-home office stipend for a remote environment
- Lunch reimbursement for in-office employees
- Three weeks of PTO in Canada
- Hiring available in the US and Canada
Tech Stack
ElectronmacOSWindows
Categories
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.