AI Agent Engineer, Client Facing
Observe.AI2 months ago
Redwood City, CA, USAMid Level
Base Salary
$108k - $170k/yr
Responsibilities
- Build, configure, integrate, test, deploy, and optimize voice, chat, and copilot AI agents.
- Design prompts, workflows, evaluation frameworks, and integrations with CRMs, knowledge bases, telephony systems, and enterprise tools.
- Serve as the primary technical partner for customers by leading demos, communicating progress, gathering feedback, and guiding solutions into production.
- Configure SIP, CCaaS, and PSTN routing, metadata, fallbacks, and call-quality troubleshooting.
- Translate customer requirements into actionable solutions and unblock security, connectivity, knowledge-ingestion, and integration challenges.
- Collaborate with product and engineering teams to resolve platform gaps and deliver technical fixes and platformization.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- At least 3 years of experience in conversational AI, solution engineering, system integration, software engineering, or delivering AI/LLM-based applications in customer environments.
- Strong customer-facing communication skills, including technical troubleshooting, project demonstrations, and explaining complex concepts to nontechnical audiences.
- Hands-on experience with prompt design, workflow building, and API integration, including SIP, Twilio, or Amazon Connect.
- Familiarity with LLMs such as GPT, Claude, and Gemini; vector databases; and orchestration frameworks such as LangChain and LlamaIndex.
- Working knowledge of retrieval-augmented generation concepts, implementation patterns, and performance optimization.
- Programming experience in Python, JavaScript, or a similar language for scripting and integrations.
- Experience with iPaaS and integration tools such as n8n or Zapier is a plus.
- Familiarity with telephony or voice systems including SIP, CCaaS, and PSTN is a plus.
Benefits
- Market-aligned base pay, performance incentives, and meaningful equity ownership.
- Medical, dental, and vision insurance for employees and eligible dependents.
- Unlimited flexible paid time off, 10 company holidays, annual company-wide Winter Break, and paid parental leave.
- 401(k) plan.
- Quarterly Lifestyle Spending Account for wellness, learning, professional development, and personal growth.
- Monthly mobile and internet stipend supporting remote and hybrid work.
- Pre-tax commuter benefits for hybrid and in-office employees.
- Full-time position with a flexible remote and hybrid work arrangement indicated by the #LI-Hybrid designation.
Tech Stack
Categories
Solutions Engineering
About Observe.AI
Observe.AI builds an AI agents and conversation intelligence platform for contact centers, providing speech analytics, real-time guidance, QA automation, and agent coaching to enterprise CX teams. It sells SaaS to large organizations and integrates across omnichannel customer support workflows. Founded in 2017 and headquartered in Redwood City, California, the company counts brands such as DoorDash and Signify Health among its customers.