Senior ServiceNow ITMS Developer
CACI International1 day ago
Base Salary
$90k - $190k/yr
Responsibilities
- Lead the design, architecture, development, and implementation of complex ServiceNow ITSM solutions.
- Build Service Catalog offerings, scoped applications, business rules, script includes, UI actions, workflows, portals, widgets, mobile applications, and Virtual Agent solutions.
- Develop enterprise integrations using IntegrationHub, REST and SOAP APIs, middleware, ETL processes, and real-time or batch patterns.
- Optimize ITSM processes, automation, SLA/OLA strategies, approvals, notifications, auto-remediation, and self-healing capabilities.
- Create ITSM reports, dashboards, Performance Analytics content, executive reporting, and compliance or audit reports.
- Manage update sets, deployments, source control, access controls, platform security, performance, upgrades, disaster recovery, and platform health.
- Create technical documentation, architectural diagrams, runbooks, knowledge-base content, training sessions, and enablement materials.
- Gather requirements, translate business needs into technical solutions, present solutions, estimate efforts, evaluate vendors, and participate in client-facing discussions.
- Mentor junior and mid-level developers, conduct code reviews, lead development ceremonies, and participate in hiring and interviews.
Requirements
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Implementation Specialist - ITSM certification is required.
- ITIL 4 Foundation certification is preferred.
- 10+ years of experience with the ServiceNow platform is required.
- Hands-on experience configuring ITSM modules, including Incident, Problem, Change, and Request Management.
- Experience with Service Catalog development and configuration, Flow Designer, SLA configuration, notifications, UI policies, data policies, and ACLs.
- Basic JavaScript experience for business rules and client scripts.
- Understanding of REST/SOAP integrations, reporting, and Performance Analytics.
- Strong ServiceNow platform fundamentals and knowledge of ITIL processes and best practices.
- Ability to provide technical leadership, mentor developers, communicate with stakeholders, and lead architecture and development initiatives.
- Secret clearance is required to start.
Benefits
- Full-time regular employee position with up to 10% travel within the continental United States.
- Flexible time off benefit and access to learning and development resources.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time-off benefits.
- Position may be available in more than one location and is contingent on funding; it may not be filled immediately.
Tech Stack
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.