Responsibilities
- Engineer, configure, enhance, and support ServiceNow platform capabilities across development, test, and production environments.
- Build reusable scoped applications, App Engine services, workflows, business rules, scripts, scheduled jobs, notifications, UI policies, client scripts, and platform APIs.
- Design and implement Workflow Data Fabric, Integration Hub, Workflow Studio, REST, SOAP, Scripted REST API, JDBC, SFTP, LDAP, webhook, message-queue, and event-driven integrations.
- Configure MID Servers, credentials, import sets, transform maps, data sources, reconciliation, scheduled ingestion, monitoring, and secure authentication.
- Develop conversational AI, agentic workflows, Virtual Agent, Now Assist, AI Search, AI agents, and integrations with enterprise and physical-AI environments.
- Design and maintain platform security controls including roles, access rules, authentication, encryption, credential management, audit logging, and secure integrations.
- Monitor and optimize performance, scalability, availability, queries, scripts, flows, integrations, data loading, releases, and technical debt.
- Support source control, CI/CD, testing, deployment automation, upgrades, patching, rollback planning, production releases, and operational handover.
- Lead or support technical workshops, architecture and security reviews, customer discussions, solution shaping, estimates, demonstrations, proposals, and technical presentations.
- Provide technical guidance to developers, administrators, integration engineers, support teams, and distributed customer and supplier teams.
Requirements
- Current ServiceNow Certified System Administrator certification is required.
- Current ServiceNow Certified Application Developer certification or equivalent demonstrable application-engineering expertise is required.
- At least three Certified Implementation Specialist certificates are required; ServiceNow Certified Technical Architect is highly preferred.
- At least eight years of relevant platform engineering, enterprise integration, application development, or automation experience is required.
- At least five years of hands-on ServiceNow platform experience and at least three years designing complex ServiceNow integrations and platform-engineering solutions are required.
- Experience delivering at least two substantial end-to-end ServiceNow implementations or major platform-transformation programs is required.
- Extensive experience architecting and delivering ServiceNow solutions, leading complex implementations, leading technical discussions, consulting, and supervising teams is required.
- Advanced experience with Workflow Data Fabric, Integration Hub, Workflow Studio, Flow Designer, MID Server, REST, SOAP, Scripted REST APIs, import sets, transform maps, and custom integrations is required.
- Strong JavaScript, Glide API, data modeling, security, debugging, performance analysis, secure authentication, API security, role-based access, encryption, and integration monitoring skills are required.
- Experience configuring or integrating conversational AI, AI agents, generative AI, or intelligent automation on ServiceNow is required.
- Experience with OT, IoT, robotics, autonomous systems, connected assets, or similar physical-AI environments is strongly preferred.
- Preferred qualifications include relevant ServiceNow credentials, cloud integration, API gateway, enterprise service bus, event-streaming, iPaaS, robotic process automation, cloud engineering, cybersecurity, DevOps, data engineering, or artificial-intelligence experience.
- Strong analytical, diagnostic, documentation, communication, organizational, mentoring, collaboration, security-awareness, and problem-solving skills are required.
Benefits
- The role is primarily remote and based in the Philippines, with work scheduled during US time zones.
- On-site work may be required for customer and project needs, including workshops, governance meetings, critical deployments, incident support, and global delivery activities.
- The role includes work with distributed, multicultural, and multidisciplinary teams across global time zones.
Tech Stack
Categories
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.