2 days ago
Sofia, BulgariaMid Level
Responsibilities
- Monitor SAP cloud solutions and respond immediately to service disruptions and degradations.
- Support escalations and technical troubleshooting during bridge calls until services are restored.
- Monitor maintenance activities and uphold service-level agreements and team key performance indicators.
- Participate in post-incident analysis and continuous process improvement.
- Design LLM-driven agents using skill-routing patterns and maintain a skill library with tool bindings, trust levels, and confirmation checkpoints.
- Integrate, test, deploy, and operate agents with ServiceNow, alerting pipelines, APIs, internal knowledge sources, and SAP environments.
- Develop shared agent memory and feedback loops, and incorporate operations-team testing into agent workflows.
- Work 24/7 rotating shifts, including weekends and nights, as a maternity replacement for one plus one years.
Requirements
- Experience with database administration, including MySQL and transactional databases, and solid Unix/Linux skills.
- Strong knowledge of containers and Kubernetes fundamentals.
- Experience with AWS, GCP, Azure, cloud infrastructure, and cloud-native services.
- Knowledge of LLM applications, including tool invocation, structured output handling, and agent control loops.
- Working familiarity with at least one agent framework.
- Familiarity with Grafana, Kibana, or Dynatrace monitoring solutions.
- Knowledge and experience with ITIL/ITSM processes.
- Strong Python knowledge, AI system evaluation and measurement experience, and expertise troubleshooting databases and large-scale distributed systems are advantageous.
- Strong documentation, communication, teamwork, customer orientation, production-safety awareness, and fluent written and spoken English.
Benefits
- Flexible working models and an inclusive culture focused on health and well-being.
- 24/7 rotating shift schedule including weekends and nights.
- Maternity replacement contract lasting one plus one years.
- The role is part of SAP’s One Operations Center in Sofia and supports global cloud operations.
Tech Stack
Categories
AI ApplicationsSite Reliability
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.