3 days ago
Sofia, BulgariaMid Level
Responsibilities
- Monitor SAP cloud solutions and respond immediately to service disruptions and service degradations.
- Support escalations and technical troubleshooting during bridge calls until affected services are restored.
- Monitor maintenance activities and uphold service-level agreements and team KPIs.
- Participate in post-incident analysis and continuous operational process improvement.
- Design LLM-driven agents using skill-routing patterns and maintain skill definitions with tool bindings, trust levels, and confirmation checkpoints.
- Integrate agents with ServiceNow, alerting pipelines, APIs, and internal knowledge sources.
- Develop shared agent memory and feedback loops, and package, deploy, and operate agents on SAP environments.
- Perform decision-quality and task-completion testing of agents and incorporate operations-team feedback into workflows.
Requirements
- Database administration skills with MySQL and transactional databases, plus solid Unix/Linux experience.
- Knowledge of containers, Kubernetes fundamentals, cloud platforms, hyperscalers, cloud infrastructure, and cloud-native services.
- Experience with LLM applications involving tool invocation, structured outputs, and agent control loops.
- Working familiarity with at least one agent framework.
- Familiarity with monitoring tools such as Grafana, Kibana, or Dynatrace.
- Knowledge of ITIL/ITSM processes.
- Strong Python knowledge is advantageous, particularly for agent development.
- Experience designing AI evaluation and measurement frameworks and troubleshooting databases and large-scale distributed systems is advantageous.
- Strong teamwork, customer orientation, composure under pressure, production-safety awareness, documentation habits, and fluent written and spoken English.
Benefits
- The role requires 24/7 rotating shifts, including weekends and nights.
- This is a maternity-replacement position for one plus one years.
- SAP offers flexible working models and a culture focused on inclusion, health, and well-being.
Tech Stack
Categories
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.