2 hours ago
San Antonio, TX, USASenior
Base Salary
$130k - $160k/yr
Responsibilities
- Design, develop, configure, and maintain ServiceNow applications, modules, integrations, and enterprise ITSM and ITOM capabilities.
- Administer and sustain the on-premises or self-hosted ServiceNow instance for performance, compliance, and availability.
- Implement and enhance Incident, Problem, Change, Knowledge, CMDB, Service Catalog, Service Portal, and Employee Center functionality.
- Develop custom applications, UI Policies, Business Rules, Script Includes, Client Scripts, and Workflow Studio logic.
- Manage data imports, transformations, REST/SOAP integrations, LDAP connections, and other data exchange mechanisms.
- Apply CSDM principles to maintain accurate service mappings and CMDB relationships.
- Support DoD security and accreditation requirements in coordination with cybersecurity and infrastructure teams.
- Support patching, upgrades, release deployments, impact analyses, architectural reviews, documentation, and Tier 3 technical issue resolution.
- Participate in Agile sprints, backlog grooming, technical design sessions, stakeholder collaboration, and ServiceNow platform improvement efforts.
Requirements
- Active Top Secret clearance with SCI, or Top Secret clearance with the ability to acquire SCI.
- At least 5 years of relevant experience in software design, development, or enterprise platform engineering.
- At least 3 years of ServiceNow platform administration, maintenance, and development experience, including Glide scripting, Workflow Studio, UI customization, and integrations.
- Proficiency with JavaScript, Ajax, HTML, Jelly, and CSS.
- Experience with LDAP, SSO, and REST/SOAP web service integrations.
- Understanding of ITIL practices and ServiceNow governance principles.
- Ability to perform operational sustainment and full-stack development within the ServiceNow ecosystem.
- High school diploma required; an associate degree in an IT-related field or higher is preferred.
- Ability to obtain ServiceNow Certified System Administrator certification and an 8140 IAT Level II or III baseline certification before starting.
- Ability to work 40 hours per week, normally Monday through Friday, with overtime during critical periods and 5–10% travel primarily within 75 miles.
- Familiarity with Microsoft Office applications including Excel, Word, Outlook, SharePoint, Project, and Visio.
- Preferred qualifications include ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, ITIL 4 Foundation/Master, and DoD or government IT service management experience.
Benefits
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement benefits including 401(k) matching.
- Educational reimbursement.
- Parental leave.
- Employee stock purchase plan.
- Tax-saving options.
- Disability and life insurance.
- Pet insurance.
- Work schedule is normally Monday through Friday, 8 hours per day and 40 hours per week, with possible overtime and 5–10% travel.
- Benefits may vary by employment type, location, and applicable agreements.
Tech Stack
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