1 day ago
Mississauga, CanadaStaff+
Responsibilities
- Advise clients on CRM and customer engagement transformation strategies.
- Lead CRM platform evaluations, assessments, and roadmap development.
- Define future-state customer engagement capabilities.
- Facilitate executive workshops with business and technology leaders.
- Develop CRM operating models and governance frameworks.
- Support CRM platform selection and business case development.
- Align customer engagement strategy with broader enterprise transformation initiatives.
- Lead SAP CX advisory, architecture, transformation, and implementation engagements.
- Design enterprise-scale SAP CX solutions and oversee implementations.
- Lead pre-sales pursuits and large-scale SAP CX transformation programs from strategy through deployment.
Requirements
- Highly experienced Principal SAP CX Solution Architect with business process, enterprise architecture, and implementation delivery experience.
- Deep expertise in SAP Sales Cloud Version 2, SAP Service Cloud Version 2, SAP BTP, SAP Integration Suite, SAP Customer Data solutions, AI-enabled customer engagement capabilities, and end-to-end CRM transformation programs.
- Ability to lead client advisory work, executive stakeholder engagement, pre-sales pursuits, and large-scale transformation programs.
Benefits
- Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, including 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs and other benefits based on local policy and eligibility.
- Regular full-time employees receive a comprehensive, non-negotiable benefits package.
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.