about 2 months ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$250k - $275k/yr
Responsibilities
- Work directly with customers to debug issues and unblock them.
- Investigate complex problems across multiple layers including APIs and infrastructure.
- Translate complex technical issues into clear explanations and actionable solutions.
- Design support workflows, tools, and processes using AI tools.
- Identify patterns in customer issues to drive product improvements.
- Create internal tooling to accelerate debugging and investigation.
- Help grow the support function globally to ensure comprehensive coverage.
Requirements
- Enjoy debugging and untangling complicated systems.
- Have an engineering mindset and be comfortable reading code and working with APIs.
- Thrive using AI tools to enhance productivity.
- Bring a positive attitude to stressful customer situations.
- Have a passion for helping people succeed.
Benefits
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for you and your family.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility benefits.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend for personal spending.
- Free alphorn lessons.