Lead Application Support Engineer (6AM to 3PM)
Depository Trust & Clearing Corporation (DTCC)5 months ago
Manila, PhilippinesStaff+
Responsibilities
- Verify team analysis and implement changes to prevent recurring incidents.
- Resolve critical application alerts, production defects, and minor enhancements while assessing business impact.
- Maintain application knowledge articles and runbooks with development teams.
- Collaborate with internal teams to answer application issues and escalate as needed.
- Validate and submit audit requests for information.
- Execute disaster recovery scripts during planned and unplanned outages and provide business continuity evidence.
- Identify and implement automation to reduce manual application-monitoring effort.
- Provide development teams with input during application design and development.
- Execute pre-production and production code deployment plans and vendor application upgrades.
- Monitor and mitigate risk through day-to-day risk and control processes.
Requirements
- At least 5 years of related experience.
- Bachelor’s degree preferred or equivalent experience.
- Hands-on experience with Unix, Linux, Windows, SQL, and PL/SQL.
- Experience with relational databases including DB2, Oracle, and Snowflake.
- Experience with monitoring and data tools including Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, and IBM Zolda.
- Experience with cloud technologies including AWS services, Azure, OpenShift, RDS Aurora, and PostgreSQL.
- Experience with scheduling tools such as CA AutoSys and Control-M.
- Experience with middleware including Solace, Tomcat, Liberty Server, WebSphere, WebLogic, and JBoss.
- Experience with messaging queue systems including IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, and Kafka.
- Experience with Bash, Python, Ruby, Shell, Perl, and JavaScript.
- Hands-on experience with ETL tools including Informatica Datahub/IDQ and Talend.
- Mainframe troubleshooting and support experience with COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, and File Aid.
- Mainframe scheduling experience involving job abends and predecessor/successor relationships.
Benefits
- Flexible hybrid work model with three days onsite and two days remote; onsite days include Tuesdays, Wednesdays, and a third team- or employee-specific day.
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension and retirement benefits.
- Paid time off, personal/family care, and other leaves of absence.
- Professional development investment and support.
- Reasonable accommodations are available for applicants and employees with disabilities.
Tech Stack
Apache KafkaAWSAzureBashCOBOLGrafanaIBM DB2JavaScriptLinuxOpenShiftPerlPostgreSQLPythonRabbitMQRubySeleniumSnowflakeSplunkSQLTalendWindows
Categories
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.