1 day ago
Plano, TX, USASenior
Responsibilities
- Investigate severe incidents, recurring problems, and complex application issues in critical production environments.
- Analyze logs, code, databases, and integrations to identify root causes and implement lasting fixes.
- Support releases, upgrades, emergency changes, automation, monitoring, and performance improvements.
- Collaborate with developers, infrastructure teams, and business stakeholders on service operations and improvement.
- Contribute to incident reviews, documentation, knowledge sharing, and continuous improvement.
- Participate in 24/7 support and travel for on-site work when required.
Requirements
- Bachelor-level academic degree in engineering, IT, computer science, or a related field.
- At least 5 years of related experience.
- Experience with customer support or incident handling, end-to-end troubleshooting, and rapid risk assessment in critical production environments.
- Experience with Linux, Kubernetes, Docker, containers, and virtualization.
- Experience with SaaS cloud delivery in AWS or Azure environments.
- Experience with CI/CD tools such as GitLab and familiarity with GitOps or equivalent approaches.
- Familiarity with Bash, JavaScript/TypeScript, Terraform, Ansible, Python, or equivalent programming.
- Familiarity with databases and SQL programming.
- Familiarity with networking, VPNs, load balancing, firewalls, storage, certificates, and observability tools.
- Familiarity with Prometheus, Grafana, ELK, OpenSearch, or similar tools.
- Familiarity with AI tools such as GPT and KIRO.
- Strong English communication, ownership, collaboration, mentoring, and knowledge-transfer skills.
- Familiarity with Java EE, OSGi, or similar frameworks is preferred.
- Knowledge of secure coding, vulnerability management, ITIL/eTOM, compliance, and audit requirements is preferred.
- Oracle database experience and experience running banking or financial systems are preferred.
- Willingness to participate in 24/7 support and travel for on-site work when required.
Benefits
- Three medical plan options and a dental plan option with company credits toward eligible premiums.
- Ericsson US 401(k) contributions and matching, basic life and accidental death and dismemberment insurance, disability coverage, and an employee stock purchase plan.
- At least 15 accrued vacation days, up to 3 personal days, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay.
- Financial wellness programs, educational assistance, matching gifts, and recognition programs.
- United States-based role in Plano, with 24/7 support participation and possible on-site travel.
Tech Stack
Categories
DevOpsSite Reliability
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.