about 3 hours ago
Pune, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Lead and execute implementation activities for NICE CSA solutions.
- Configure, integrate, and optimize solutions based on customer requirements.
- Provide technical configuration and light programming as needed.
- Manage assigned tasks and deliverables in alignment with project objectives.
- Contribute to the development of best practices for NICE CSA solutions.
- Support testing, UAT, go-live, and post-deployment optimization.
Requirements
- 2+ years of experience with AI, digital channels, or enterprise contact center solutions.
- BE/B.TECH in a technical or business field or equivalent work experience.
- Experience in leading end-to-end AI implementations.
- Strong skills in APIs, CRM integrations, and large-scale deployments.
- Ability to work in shifts covering APAC, EMEA & AMERICAS regions.
Benefits
- Flexible work model with 2 days in the office and 3 days remote each week.
- Opportunities for internal career growth across multiple roles and locations.
- Collaborative and creative work environment.