Responsibilities
- Design and implement intelligent automation for infrastructure lifecycle management.
- Apply AI/ML techniques for predictive monitoring and performance optimization.
- Lead complex incident response efforts and root cause analyses.
- Improve system reliability through dynamic scaling and automated performance tuning.
- Enhance operational runbooks by eliminating manual processes through automation.
- Evaluate and adopt emerging AIOps and cloud-native technologies.
- Partner cross-functionally to deliver exceptional customer experiences.
Requirements
- 2–4 years of experience in Linux systems administration and/or Python development.
- Strong Linux administration skills including troubleshooting and performance tuning.
- Experience developing Python scripts for operational workflows.
- Hands-on experience with Docker and familiarity with Kubernetes.
- At least one year of experience supporting SaaS or cloud-native environments.
- Working knowledge of messaging platforms and databases like Kafka and MySQL.
- Experience contributing to CI/CD pipelines and deployment automation.
- Hands-on experience with monitoring platforms such as Prometheus and Grafana.
- Experience in incident response and root cause analysis.
- A demonstrated passion for automation and operational efficiency.
Benefits
- Competitive compensation and performance-based rewards.
- Medical, dental, and vision insurance.
- Generous flexible time off and paid holidays.
- Paid parental leave for eligible employees.
- Learning and development stipend for ongoing growth.
- Opportunities to volunteer and charitable donation matching.
- Mental wellbeing resources and support.
Tech Stack
About Zuora
Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®. Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services. Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Platform. More recently, we’ve added Zephr and Togai to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.