Sr Software Engineer I-Observability Platform
Staples Canada4 days ago
Framingham, MA, USASenior
Responsibilities
- Administer, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms.
- Lead technical onboarding of applications, services, infrastructure components, and cloud resources into the observability ecosystem.
- Design monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities.
- Develop scripts, automation, infrastructure-as-code, and reusable platform capabilities to improve deployment consistency and observability coverage.
- Integrate observability platforms with ITSM, CMDB, incident management, CI/CD, and other enterprise technology tools.
- Diagnose complex platform, performance, availability, telemetry, and integration issues across applications and technology teams.
- Analyze alerts, telemetry volume, platform usage, licensing consumption, and capacity needs to improve signal quality, scalability, and cost efficiency.
- Establish observability standards, implementation patterns, documentation, and operational procedures.
- Evaluate technologies and vendors and lead or guide platform upgrades, migrations, integrations, and improvement initiatives.
- Partner with vendors and procurement on technical enablement, licensing, contracts, support cases, and renewals.
- Mentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a directly related field.
- 7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline.
- 3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform.
- 3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure.
- 2+ years of experience with scripting, automation, configuration management, or infrastructure-as-code technologies.
- Experience integrating observability platforms with an ITSM, CMDB, incident-management, or CI/CD toolchain.
- Experience supporting production applications or infrastructure in a public-cloud environment.
- Working knowledge of observability platform licensing, cost management, vendor relationships, and contracts.
- Preferred: Current certification in a listed observability or cloud technology.
- Preferred: 2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring.
- Preferred: 2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools.
- Preferred: Experience providing technical leadership for enterprise observability implementations, upgrades, migrations, or complex integrations.
- Preferred: Experience supporting Agile or SAFe delivery environments for at least one year or through two or more program increments or major releases.
- Preferred: Experience supporting observability for eCommerce, supply chain, retail, or other large-scale customer-facing technology environments.
- Preferred: Experience leveraging artificial intelligence to enhance observability solutions.
- Strong analytical, problem-solving, systems-thinking, communication, collaboration, judgment, and prioritization skills.
Benefits
- Onsite work model in Framingham, Massachusetts.
- 22 days of PTO plus a holiday schedule including 7 observed paid holidays and 1 floating holiday.
- Online and retail discounts.
- Company-match 401(k) plan.
- Physical and mental health wellness programs.
- Inclusive culture with associate-led Business Resource Groups.
- Additional benefits and programs are available.
Tech Stack
Categories
About Staples Canada
Staples Canada is a privately held retailer of office supplies, technology, furniture, and business services for consumers, educators, and small businesses. It sells online and through nearly 300 stores across Canada, offering printing, tech support, shipping, and workplace solutions alongside products. Headquartered in Richmond Hill, Ontario, it has served the Canadian market for over 30 years and operates distribution and fulfillment networks to support e-commerce and store operations.