24 hours ago
Base Salary
$124k - $146k/yr
Responsibilities
- Lead observability definition, implementation, governance, and continuous improvement for critical customer journeys.
- Define and govern SLIs, SLOs, error budgets, reliability metrics, monitoring strategies, instrumentation standards, tagging frameworks, and alerting models.
- Establish processes for creating, reviewing, approving, implementing, and retiring user journeys and observability assets.
- Partner with product owners, application engineering, SRE, and operations teams to ensure applications are production-ready and instrumented for reliability measurement.
- Develop and maintain operational and executive service-health dashboards covering availability, latency, customer impact, dependency performance, alert effectiveness, and SLO compliance.
- Analyze telemetry, incidents, problem records, alert history, and performance trends to identify observability gaps, reduce alert fatigue, and improve detection accuracy.
- Provide senior-level technical guidance, coaching, and mentorship on distributed tracing, logging, metrics collection, synthetic testing, APM, RUM, monitoring patterns, and alert governance.
- Maintain an authoritative inventory of observability assets, ownership assignments, review cadences, and compliance evidence.
Requirements
- Bachelor's degree or equivalent work experience.
- Six to eight years of relevant experience in business and risk analysis, IT service management, production support, product or project management, or application development.
- Expertise in observability engineering, site reliability engineering, or reliability engineering.
- Strong knowledge of SLIs, SLOs, error budgets, and customer journey monitoring.
- Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
- Proficiency with one or more of Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
- Experience building and tuning operational dashboards and actionable alerts.
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
- Ability to use incident analysis, root-cause analysis, and performance data to drive reliability improvements.
- Strong stakeholder management, communication, and technical leadership skills.
Benefits
- Healthcare benefits including medical, dental, and vision coverage.
- Basic and optional term life insurance, short-term disability, and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation ranging from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance and sick and safe leave accrual.
- Hybrid work arrangement requiring work from a U.S. Bank location three or more days per week.
Tech Stack
Categories
Site Reliability
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).