5 months ago
Toronto, CanadaSenior
Base Salary
$125k - $175k/yr
Responsibilities
- Drive end-to-end development of care agent tooling, from design through production, using agent feedback and operational metrics to iterate.
- Build and evolve integrations between the contact center platform and Toast’s backend systems for real-time access to customer, account, device, and case information.
- Own the reliability and performance of business-critical tools in a high-throughput, always-on support environment.
- Partner with care operations to identify workflow friction and improve resolution speed and efficiency.
- Balance vendor capabilities, integration complexity, reliability, and delivery speed when making technical decisions.
- Contribute to technical design and architecture decisions as the care tooling platform evolves and scales.
- Mentor engineers through code reviews, pairing, and technical guidance.
Requirements
- At least 5 years of software engineering experience.
- Strong production experience with Java, Kotlin, or other object-oriented languages.
- Proven ability to own complex systems or features from design through production and iteration.
- Experience integrating with third-party platforms or vendor systems and working with external constraints and evolving APIs.
- Experience partnering with operations or internal teams to understand workflows and translate them into technical solutions.
- Strong focus on reliability, operational excellence, and the business impact of system performance.
- Familiarity with AI-assisted development tools such as Cursor, Claude, and MCP servers.
- Ability to take ownership, build cross-functional relationships, and drive work forward amid evolving requirements.
Benefits
- Hybrid work model with in-person collaboration and flexibility based on individual needs.
- Total rewards package including benefits, equity, and cash compensation where eligible.
- Accessible and inclusive hiring process with reasonable accommodations available.
About Toast
Toast builds an all-in-one, cloud-based POS and restaurant management platform combining software, Android-based terminals, and integrated payments for restaurants. Revenue comes from SaaS subscriptions, hardware sales, and payment processing, with add-ons such as online ordering, delivery integrations, and payroll. Founded in 2011 and headquartered in Boston, it is a public company on the NYSE serving single-location eateries to multi-unit groups across the U.S. and expanding internationally.