Forward Deployed Engineer, Enterprise AI
Ticketmaster4 days ago
Beverly Hills, CA, USASenior
Base Salary
$166k - $208k/yr
Responsibilities
- Partner with business leaders to discover, scope, prioritize, and measure AI agent use cases with clear ROI.
- Translate ambiguous business problems into agent products with success metrics and present solutions, demos, and outcomes to executive audiences.
- Design, build, deploy, and support production AI agents using Amazon Bedrock AgentCore, Amazon Bedrock, Databricks, and associated enterprise platforms.
- Develop tool integrations, MCP servers, RAG pipelines, and context-engineering solutions for individual use cases.
- Build evaluation harnesses with offline evaluation sets, rubric and LLM-as-judge scoring, regression gates, and online production-quality monitoring.
- Implement least-privilege identity, tool scoping, guardrails, and defenses against prompt injection and tool abuse.
- Build secure, observable, cost-efficient, and supportable agents using Python, Terraform, GitHub, and GitHub Actions.
- Train users, gather feedback, drive adoption, and iterate toward measurable business value.
- Collaborate with Data Engineering, Cybersecurity, Architecture, and Operations on data, governance, privacy, compliance, and reusable platform capabilities.
- Deliver three agent use cases from discovery to production within the first 12 months and contribute reusable patterns and templates.
Requirements
- At least 5 years of experience in software engineering, solutions engineering, or technical product roles delivering customer- or stakeholder-facing solutions.
- At least 2 years of hands-on experience building, deploying, and supporting LLM-based applications, including at least one production agentic system.
- Strong proficiency in Python and working knowledge of Terraform and CI/CD, with GitHub Actions preferred.
- Demonstrated product thinking and the ability to scope, prioritize, and measure technical solution impact.
- Ability to present and defend technical trade-offs, costs, and outcomes to executive and non-technical audiences.
- Working data literacy, including SQL and comfort operating in a lakehouse environment; Databricks experience preferred.
- Excellent communication and interpersonal skills with executive presence and the ability to engage senior business leaders.
- Ability to work independently in ambiguous, fast-moving environments.
- Experience with Terraform infrastructure as code, live entertainment, ticketing, large-scale consumer e-commerce, enterprise change management, user enablement, or multi-model foundation-model selection is preferred.
Benefits
- Medical, vision, dental, and mental health benefits with healthcare concierge access and Flexible Spending or Health Savings Accounts.
- Free concert tickets and generous paid time off, including paid holidays, sick time, and personal days.
- 401(k) program with company match and a stock reimbursement program.
- New-parent programs, caregiver leave, baby bonuses, and fertility, adoption, foster, and surrogacy support.
- Career and skill development programs, tuition reimbursement, and student loan repayment.
- Volunteer time off and crowdfunding match.
- Los Angeles is preferred; remote candidates across North America are considered, with approximately 20% travel for Los Angeles-based candidates and up to 50% travel for remote candidates.
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.