Field Service AI Technical Architect
Salesforce1 day ago
Gurgaon, India or Hyderābād, IndiaMid Level
Responsibilities
- Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
- Develop technical requirements in close collaboration with customers.
- Define customer KPIs, lead business workshops, and work with operational managers.
- Design and conduct simulation experiments and select optimization techniques aligned with customer KPIs.
- Use mathematical and AI-based analysis to assess scheduling results against business goals.
- Analyze customer data to identify operational bottlenecks and lead workshops on findings and recommendations.
- Lead technical programs for complex Field Service use cases and advance internal tools and methodologies.
- Collaborate with the Product team on product capabilities and co-innovation.
Requirements
- Bachelor’s degree in a relevant field such as Industrial Engineering, Statistics, Computer Science, Mathematics, or Economics.
- Extensive experience in the field service domain.
- At least 3 years of experience in customer-facing leadership roles in global organizations.
- At least 3 years of experience in analytical problem-solving roles focused on extracting meaning from data.
- Experience using data analysis tools.
- Excellent verbal and written communication, receptive listening, and ability to present complex ideas to technical and non-technical audiences.
- Ability to multitask and adapt to changing priorities.
- Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1, or AI certification is advantageous.
- Experience customizing Salesforce solutions with Apex and Flows is advantageous.
- Experience with generative AI tools and familiarity with service, scheduling, or logistics are advantageous.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role requires estimated travel of 20–30%.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.