3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
- Provide application support by diagnosing and resolving incidents across multiple components of critical business systems.
- Perform proactive monitoring and maintenance to improve application reliability and performance.
- Support incident management and service request fulfillment processes using ServiceNow IT Service Management.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Work independently as a subject-matter expert while contributing to team discussions and problem-solving.
Requirements
- At least 7.5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management, incident management, and service request fulfillment.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Familiarity with the ITIL framework and its application in service management.
- Ability to work collaboratively and communicate effectively with diverse stakeholders.
- At least 15 years of full-time education.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.