24 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, build, deploy, and version Amazon Connect contact flows and configure queues, routing profiles, and hours of operation.
- Develop and integrate Lex bots where applicable for IVR experiences.
- Build and maintain AWS Lambda functions in Node.js or Python, API endpoints, and DynamoDB access patterns supporting IVR workflows.
- Validate failure scenarios including API errors, downstream failures, timeouts, retries, and partial dependency outages.
- Implement fallback paths, customer-friendly error handling, structured logging, and robust retry strategies.
- Use external configuration and managed secrets without hard-coded endpoints, credentials, or environment identifiers.
- Deploy application artifacts through standardized CI/CD pipelines and follow documented deployment runbooks.
- Participate in defect triage and collaborate with QA and stakeholders to validate enhancements.
Requirements
- Hands-on experience with Amazon Connect, including contact flows, queues, routing profiles, and hours of operation.
- Strong AWS serverless development experience with AWS Lambda, Node.js or Python, API integration patterns, and DynamoDB.
- Experience building telephony or IVR experiences with failure-safe and degraded-mode behavior.
- Experience with secure secrets and configuration management using AWS Secrets Manager and/or Parameter Store.
- Experience delivering software through standardized CI/CD deployment pipelines.
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.