22 hours ago
Chennai, IndiaSenior
Responsibilities
- Provide support for incoming tickets across multiple products, features, and services, including extensive troubleshooting.
- Work on operations and maintenance-driven coding projects.
- Support software deployments in staging and production environments.
- Develop tools to assist operations and maintenance.
- Prepare system and support status reports.
- Own one or more ETL products or components.
- Coordinate customer notifications and workflow follow-up to maintain service-level agreements.
- Coordinate active support issue handoffs and takeovers while building team-specific knowledge resources and skills.
Requirements
- At least 2 years of software development experience or technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Preferred: knowledge of web services, distributed systems, and web application development.
- Preferred: experience troubleshooting and maintaining hardware and software RAID.
- Preferred: experience with REST web services, XML, and JSON.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.