1 month ago
North Vancouver, CanadaSenior
Responsibilities
- Own and lead a medium-sized product domain within Salesforce Service Cloud using standard configurations and custom development.
- Design, build, and maintain complex Salesforce Service Cloud and Marketing Cloud features and integrations with external systems.
- Provide technical design, architecture guidance, debugging, performance optimization, monitoring, and platform oversight.
- Conduct security assessments, review Salesforce releases, and refactor systems for improved performance and maintainability.
- Participate in code reviews, pair programming, knowledge sharing, technical standards, and mentoring of other engineers.
- Analyze campaign performance, email deliverability, IP reputation, and email optimization outcomes in Marketing Cloud.
- Develop documentation and support GDPR and CCPA compliance processes in Salesforce Marketing Cloud.
- Identify root causes, improve requirements, and propose future work with limited oversight.
Requirements
- At least 5 years of experience developing Salesforce Service Cloud or Sales Cloud solutions in Agile environments.
- At least 5 years of experience developing Salesforce Marketing Cloud solutions in Agile environments.
- Advanced proficiency with Salesforce Flows, Apex, Lightning Web Components, JavaScript, Aura, AMPscript, SSJS, SQL, HTML, and CSS.
- Expertise designing reliable and scalable REST and SOAP API integrations with external systems.
- Deep Salesforce platform and domain knowledge, including legacy and modern capabilities such as Classic, Workflow Rules, and Agentforce.
- Experience with Git, GitHub, SFDX, and VS Code for version control and collaborative Salesforce development.
- Experience with Marketing Cloud integrations, WSProxy, campaign performance metrics, IP reputation, and email deliverability.
- Experience testing and optimizing emails with Litmus and Email on Acid.
- Experience implementing GDPR and CCPA compliance processes in Salesforce Marketing Cloud environments.
- Strong communication, problem-solving, documentation, adaptability, and technical leadership skills.
- Ability to work effectively with non-technical stakeholders and mentor other engineers.
- Must be eligible to work in Canada and, for remote work, committed to Pacific time zone hours.
Benefits
- Health, dental, vision, mental health, fertility, gender-affirming care, and 24/7 Employee Assistance Program coverage.
- RRSP matching, eligibility for the Annual Incentive Plan, and access to the Employee Stock Purchase Program where applicable.
- Paid time off, wellness time, and dedicated paid No Wasted Day time to get outside and explore.
- Parental leave top-up and a nesting period for new parents.
- Professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts, and Pro Deals.
- Hybrid or remote work is available; the role is based at headquarters in North Vancouver, BC, and remote employees must work Pacific time zone hours.
Tech Stack
Categories
