about 3 hours ago
Remote, Poland
Senior
H1B Sponsor
Base Salary
$155k - $209k/yr
Responsibilities
- Administer SaaS platforms: user management, security, permissions, workflows, integrations.
- Proactively evaluate new SaaS features and run pilots/adoption programs.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
Requirements
- 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides.
Tech Stack
BashPowerShellPython
Categories
AI & MLData ScienceDevOps