12 hours ago
Kolkāta, India +3 moreSenior
Responsibilities
- Design, develop, configure, implement, and maintain ServiceNow customizations and platform solutions.
- Build and administer workflows, business rules, UI components, scripts, reports, data imports, and third-party integrations.
- Architect and drive end-to-end ServiceNow solutions, including technical design, effort prioritization, and development oversight.
- Gather and document user and process requirements and collaborate with clients, vendors, and leadership teams.
- Perform quality assurance testing and user acceptance testing.
- Support cybersecurity, GRC, Cyber Defense, and Cybersecurity & Privacy delivery workstreams.
- Lead or support ServiceNow implementation and administration teams and guide junior team members.
- Use AI tools and SDKs to accelerate ServiceNow development, scripting, and workflow automation.
Requirements
- Hands-on experience with ServiceNow platform setup, workflow administration, reporting, data imports, custom scripting, and integrations.
- Knowledge of ServiceNow business rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, and workflows.
- ServiceNow Certified Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow Certified Implementation Specialist certification in one or more of ITSM, HR, GRC, VR, ITOM, or SecOps.
- Good understanding of JavaScript and Web Services.
- Experience working with or implementing ServiceNow alongside other tools.
- Excellent client-facing verbal and written communication skills.
- Ability to architect solutions, prioritize technical work, support project delivery, and collaborate with clients and stakeholders.
- Preferred experience with React, HTML, CSS, Python, Node.js, AI tool certifications, Now Assist, and Agentic AI.
Tech Stack
Categories
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.