Senior Specialist, Implementation Engineer - Spain
Checkout.com3 months ago
Barcelona, SpainSenior
Responsibilities
- Provide technical support to merchants implementing Checkout.com payment processing technology.
- Answer integration questions involving configuration, debugging, documentation, testing, go-live support, and post-live support.
- Investigate, troubleshoot, escalate, resolve, report, track, and analyze integration incidents.
- Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care during customer trials, integrations, and post-implementation support.
- Work with Product teams to identify improvement opportunities.
- Advise the Manager on customer-satisfaction issues and recommend appropriate actions.
- Manage multiple customer projects and integrations simultaneously.
- Maintain and update libraries and plugins used in integrations.
Requirements
- Technical support experience in a technology or fintech company.
- Payments experience is advantageous.
- Required understanding of API, REST, webhooks, and logs.
- Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, or C#.
- Experience with Node.js and React is a plus.
- Knowledge of iOS or Android is a plus.
- Excellent communication and relationship-building skills.
- Ability to work in a customer-focused and target-driven environment.
- Fluency in Spanish and English; additional languages are a plus.
Benefits
- Hybrid working model with three days per week in the office.
- Inclusive and accessible work environment with accommodations available during the hiring process.
- Opportunities for ownership, meaningful work, recognition, and professional growth.
About Checkout.com
Checkout.com builds a global payments platform for enterprise merchants, offering card acquiring, payment processing, issuing, and risk/fraud tools across 145+ currencies. It serves ecommerce and digital businesses and earns primarily through transaction and service fees, with direct integrations to schemes like Visa, Mastercard, and Amex. Founded in 2012 and headquartered in London, the privately held company counts brands such as Spotify, eBay, Uber, Klarna, and Sony among its customers.