Production Support Engineering - Cloud DevOps Engineer SMTS
Salesforce3 days ago
Base Salary
$149k - $246k/yr
Responsibilities
- Design, build, automate, and operate secure, reliable, and scalable cloud infrastructure and production platforms.
- Develop software, automation frameworks, scripts, APIs, and engineering tools in Python, Go, Java, or comparable languages.
- Build and maintain Infrastructure as Code for provisioning, configuration, deployment, and lifecycle management of cloud resources.
- Develop and improve CI/CD pipelines covering build, testing, security validation, deployment, rollback, and release processes.
- Deploy and operate containerized workloads using Kubernetes or comparable cloud-native platforms.
- Build observability with metrics, logs, traces, dashboards, alerts, and health checks.
- Diagnose production incidents, identify root causes, and implement improvements to prevent recurrence.
- Automate repetitive operational work and participate in production support and incident response.
- Contribute to infrastructure and platform design, reliability and security practices, the full engineering lifecycle, documentation, and runbooks.
- Use AI-assisted development tools responsibly and collaborate with software engineering, infrastructure, security, and cross-functional teams.
Requirements
- 6+ years of experience in a senior or lead Cloud DevOps engineering role.
- Experience with performance engineering, benchmarking, and production workloads on AWS, Azure, or Google Cloud Platform.
- Production software development experience with Core Java, Python, Go, or another object-oriented programming language.
- Strong knowledge of cloud infrastructure, including compute, storage, networking, load balancing, identity and access management, security, high availability, and disaster recovery.
- Experience with Docker, Kubernetes, or comparable container orchestration platforms.
- Experience with Infrastructure as Code and configuration automation using Terraform, CloudFormation, Ansible, Helm, or comparable tools.
- Experience building or improving CI/CD pipelines and automated build, test, deployment, and release workflows.
- Familiarity with Postgres, HBase, Oracle, database clusters, and Oracle RAC.
- Experience with Linux systems, operating systems, networking, process, memory, storage, and performance fundamentals.
- Experience with production observability, distributed systems, reliability concepts, and troubleshooting complex issues across application, infrastructure, networking, and cloud layers.
- Experience across software and infrastructure delivery, including design, implementation, testing, deployment, monitoring, incident response, and continuous improvement.
- Experience using AI-assisted development tools or techniques for automation, development, troubleshooting, testing, debugging, or documentation.
- Preferred qualifications include large-scale distributed-systems operations, Kubernetes ecosystem technologies, internal developer platforms, backend services, APIs, SRE practices, cloud security, observability platforms, databases, caching, messaging, multi-region or multi-cloud architectures, and cloud migration.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role may be eligible for incentive compensation, equity, and benefits; the stated salary ranges represent base salary only.
- Salesforce provides reasonable accommodation support during the application and recruiting process.
Tech Stack
AnsibleApache HBaseAWSAzureDockerGoGoogle Cloud PlatformGrafanaHelmJavaKubernetesLinuxPostgreSQLPrometheusPythonSplunkTerraform
Categories
DevOpsSite Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.