Forward Deployed Engineer
United Airlines1 day ago
Chicago, IL, USAMid Level
Base Salary
$118k - $153k/yr
Responsibilities
- Embed with business teams to identify workflow bottlenecks and prioritize AI opportunities by value, feasibility, data readiness, risk, and scalability.
- Prototype and validate AI workflows and agents, including human-in-the-loop controls, escalation mechanisms, exception handling, and decision logic.
- Build, test, and deploy agentic AI workflows across models, data, and enterprise systems.
- Lead technical architecture, testing, deployment, monitoring, and optimization in partnership with AI engineering, data, product, security, risk, governance, and technology teams.
- Measure baselines, success metrics, adoption, cost, performance, quality, and realized business value.
- Advise leaders on AI transformation roadmaps and develop reusable engineering practices, components, and evaluation assets.
Requirements
- Experience building and deploying production solutions in software engineering, AI/ML, data engineering, solutions architecture, or technical product development.
- Hands-on experience with generative AI, LLMs, or AI agents, including rapid prototyping and testing.
- Ability to turn ambiguous business problems into technical solutions that deliver measurable business value.
- Working knowledge of AI models, agents, retrieval, enterprise data, evaluation, security, and governance.
- Experience with APIs, enterprise integrations, and cloud services.
- Strong communication, facilitation, and stakeholder-management skills, with comfort working in ambiguous environments.
- At least 3 years of relevant work experience.
- Preferred: experience deploying generative or agentic AI in large enterprises and using Azure AI, Azure OpenAI, Microsoft Copilot, or comparable platforms.
- Preferred: experience with responsible AI, evaluation and monitoring, reusable AI components, consulting, forward-deployed engineering, product engineering, technology strategy, or complex operations.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Successful completion of an interview and reliable, punctual attendance are required.
Benefits
- Medical, dental, vision, life, accident, and disability benefits.
- Parental leave, employee assistance program, commuter benefits, paid holidays, and paid time off.
- 401(k) and flight privileges.
- Eligible for bonus and/or long-term incentive compensation awards.
Categories
Forward Deployed
About United Airlines
United Airlines is a major U.S. carrier that provides passenger air travel and air cargo services across a global network spanning six continents. The company sells tickets and ancillary services through united.com and its mobile apps, operates the MileagePlus loyalty program with co-brand credit card partnerships, and supports operations with large-scale digital systems. Headquartered in Chicago, it is part of publicly traded United Airlines Holdings (NASDAQ: UAL) and a member of Star Alliance.